问题 问答题 案例分析题

抄表员李某由于疏忽在6月抄错了一居民客户的电表读数,致使该客户当月多交电费200元,过几天后该客户找上门来了,正好是你班长,你将如何处理?

答案

参考答案:按一下步骤进行处理:(1)先调查了解客户反映的问题是否属实:方法是到客户现场核实抄表读数,查看客户的缴费发票,在收费系统中查询客户的缴费记录;(2)若客户反映的问题属实,则首先向客户赔礼道歉,然后正确计算客户的当月电费,告知客户多交了多交了多少电费,同时与客户协商:是否可以将多交的电费作为客户的余额,扣低下月应收电费;(3)若客户需要退多交电费200元,则应按财务制度办理相关审批手续,即使将电费退给客户;(4)最后应作好记录,及时报告上级领导,按相关制定对抄表员进行考核。

阅读理解

阅读理解。

     More and more people around the world are joining in dangerous sports. Some people climbed the

highest mountains; some traveled into unknown parts of the world; some sailed small boats across the

largest sea. Now some people begin to look for new excitement.

     Bungee jumping (蹦极) and motorcycle racing  (摩托车赛) are  quite dangerous sports. Bungee

jumping only lasts a few minutes or even seconds. You jump from a high place, 200 meters above the

ground, and there is a  rubber  band (橡胶带子) tied to your legs. When you jump down, the rubber

band pulls you up. About 2,000,000 people around the world have tried bungee jumping.

     Why do people join in these dangerous sports? Some scientists say that it is because modern life

has become safe and it is not interesting. In the past, people lived in danger. They had to go out and

look for food, and life was like a fight but was interesting.

     Many people think that there is little excitement in life. They live and work in safe places, buy food

in shops, and there are doctors and hospitals to look after them if they become ill.

1.People like to join in dangerous sports because _______.

A.they have a lot of free time

B.they can go to the hospital if they are hurt

C.they need excitement

D.they don't need to look for food

2._______ is not a dangerous sport.

A.Climbing the highest mountains

B.Riding on the road

C.Traveling into unknown parts of the world

D.Sailing small boats across the largest sea

3.In bungee jumping, you _______.

A.jump up as high as you can

B.jump down with a rubber band tied to your legs

C.jump down without a rubber band

D.jump to the ground

4.In the past, people lived in danger because _______.

A.the living condition is poor

B.there was no doctor and hospital

C.there were many dangerous animals

D.all of above

5.Which is not TRUE?

A.Everyone's life is interesting.

B.Many people live and work in safe places.

C.Many people buy food in shops.

D.People can go to see the doctors when they become ill.

单项选择题