问题 单项选择题

长期以来,对于服务的研究往往是针对()提供服务的研究,而忽略了对其他部门的服务研究。

A.服务业

B.制造业

C.工业

D.农业

答案

参考答案:A

解析:长期以来,对于服务的研究往往是针对服务业提供服务的研究,而忽略了对制造业以及农业等部门的服务研究。事实上,制造业向顾客提供的不仅是有形的产品,同时也包含了一系列服务,这些服务与服务业的服务相比,具有隐性的特点。顾客也往往会将注意力放在产品上,而忽略了"服务产品组合"中的服务部分。

单项选择题
阅读理解

Once there was a king. He had two old ministers. One was kind and the other was bad. The bad minister often said bad words about the kind minister before the king. The king was very angry.

One day the king said to the bad minister , “Write two words on two pieces of paper. Write ‘live’ on one piece and ‘die’ on the other . Then put them in a jar and tell him to choose. If he takes out the paper with ‘live’ on it , I will let him go. If he takes out the paper with ‘die’ on it ,I will kill him at once.”

The bad minister was quite happy. He got two pieces of paper ready. He wrote “die” on each piece of paper.

The kind old man came. He knew the bad minister wanted to kill him. He also knew the words on the two pieces both “die”, but he knew what to do. Later the king had to keep his word and let the old minister go. Do you k now what the kind man do about this at that time?

小题1:The king was angry with              .

A.himself

B.the kind minister

C.the bad minister

D.the two ministers小题2:      was told to write “live” and “die”.

A.The king

B.The kind minister

C.The bad minister

D.The two ministers小题3:There is no “live” on both pieces of paper because           .

A.the kind minister didn’t want it.

B.the bad minister couldn’t write the word

C.the king told the bad minister not to write it

D.the bad minister hated the kind minister and wanted to kill him小题4:      must be disappointed in the end .

A.The king

B.The kind minister

C.The bad minister

D.All the other ministers