在旅游服务能力的分析中，流程化与标准化的具体内容包括（）。
A.成本控制体系
B.绩效考核体系
C.旅游咨询服务
D.旅游签约
E.导游安排
参考答案：C, D, E
解析：旅游服务的流程化和标准化涉及旅行社整个服务系统的管理水平。在旅行社服务能力的流程化与标准化方面，主要应分析和评估旅游咨询服务、旅游签约、旅游要素安排、导游安排、服务跟踪、服务回访等环节。A项属于旅游服务质量方面的分析B项属于人力资源状况方面的分析。
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| Scientists said that in the past 100 years, as the global (全球的) temperatures went up by 0.74℃, the temperature in North China has climbed 1.4℃ in only 50 years. China needs to to cut carbon dioxide (二氧化碳) emission (排放), because it's the main reason for global warming. The good news is that China has seen the importance of going green. China set the goal of cutting energy use by 20 and pollution emission by 10 in the 11th Five-Year Plan. Can you slow down global warming? Sure! (3)You and your family can take steps to cut the amount of carbon dioxide that is sent out into the air. Here are some pieces of advice to help you save the earth. ▲ Wear used clothes. Wearing your brother's, sister's or dad's old T-shirt means you save the energy. ▲ Change your light bulbs (灯泡). Use energy-saving light bulbs. And don't forget to turn off the lights when you leave a room and turn off your television and computer when they are not in use! ▲ Ride the bus. Taking a bus saves a lot of oil every year. ▲ Say no to plastic bags. The next time your parents go to the market, ask them to use baskets. ▲ Open a window. Don't use the air conditioner (空调), and let some fresh air in. When you have to use the conditioner, set the temperature higher in the summer and lower in the winter to save energy. Make small changes in your daily life. Don't use paper cups, bags and boxes. It's time for all of us to do something to save the earth. | ||||
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