问题 单项选择题

下列表述中符合我国《消费者权益保护法》对消费者协会职能的有关规定的是 ( )。

A.受理消费者的投诉,并对投诉事项进行调解

B.受理消费者的投诉,并对投诉事项进行审理

C.受理消费者的投诉,并对投诉事项进行裁定

D.受理消费者的投诉,并对投诉事项进行鉴定

答案

参考答案:A

解析:本题涉及消费者协会的规定。《消费者权益保护法》第32条:消费者协会履行下列职能:(一)向消费者提供消费信息和咨询服务;(二)参与有关行政部门对商品和服务的监督、检查;(三)就有关消费者合法权益的问题,向有关行政部门反映、查询,提出建议; (四)受理消费者的投诉,并对投诉事项进行调查、调解;(五)投诉事项涉及商品和服务质量问题的,可以提请鉴定部门鉴定,鉴定部门应当告知鉴定结论;(六)就损害消费者合法权益的行为,支持受损害的消费者提起诉讼;(七)对损害消费者合法权益的行为,通过大众传播媒介予以揭露、批评。各级人民政府对消费者协会履行职能应当予以支持。

问答题
填空题

Some consumer researchers distinguish (1) "rational" motives and "emotional" (or "non-rational") motives. They use the term "rationality" (2) the traditional economic sense that assumes (3) consumers behave rationally when they carefully consider all alternatives (4) choose those that give them the greatest utility (i.e., satisfaction). (5) a marketing context, the term "rationality" implies that the consumer selects goods based (6) totally objective criteria, such (7) size, weight, price, and so on. "Emotional" motives imply the selection of goods (8) to personal or subjective criteria—the desire (9) individuality, pride, fear, affection or status.
The assumption underlying this distinction is (10) subjective or emotional criteria do not maximize utility or satisfaction. (11) , it is reasonable to assume that consumers always attempt to select alternatives that, (12) their view, serve to maximize satisfaction. Obviously, the assessment of satisfaction is a very personal process, based (13) the individual’s own needs as (14) as on past behavioral, social, and learning experiences. What may appear (15) irrational to an outside observer may be perfectly rational (16) the context of the consumer’s own psychological field. For example, a product purchased to enhance one’s self-image (such as a fragrance) is a perfectly rational form of consumer behavior. (17) behavior did not appear rational to the person who undertakes it (18) the time that it is undertaken, obviously he or she would not do it. (19) the distinction between rational and emotional motives does not appear to be warranted.
Some researchers go so far (20) to suggest that emphasis (21) "needs" obscures the rational, or conscious, nature of most consumer motivation. They claim that consumers act consciously (22) maximize their gains and minimize their losses; that they act not (23) subconscious drives but from rational preferences, (24) what they perceive to be (25) their own best interests.