When she first arrived in China, she wondered what the future might have ______ for her, but now all her worries are gone.

A．in need

B．in time

C．in preparation

D．in store

服务接触的（）技巧是指在加油站发生服务过错时，如果能诚恳的认错并及时采取补救措施，则可能消除顾客的怨气，平息矛盾。

A、适应性

B、自发性

C、复原性

D、以上都不是