阅读下面短文,根据短文内容及首字母提示补全文中所缺的单词,答案写在题后的横线上。

    "Sorry" is a word that people in Britain often say in their daily life.

    One day while I was w    l   on the street, a young man ran by hurriedly, brushing(轻擦)against my

handbag. He continued his way, but turned b    2       and said "sorry" to me. Even in a rush, he didn't

f      3     to say "sorry". One day, after I bought some bananas,  the  shopkeeper was passing me the

change, but l wasn't ready for it and a coin dropped onto the ground. "Sorry, Madam," he said w 4    

bending to pick it up.Iwas s 5  why he said "sorry" to me. Another time, I stepped on a man's f 6    at

the en- trance to a cinema. At the same time, we b   7     said " sorry " .

    Slowly, I got to know that when something unpleasant happens in daily life, the British don't c   8    

much about who is wrong, lf someone is in trouble, a "sorry" is always n  9   . Perhaps that is w     10    

seldom see people quarrel on the buses or streets in Britain.

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