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问题 单项选择题

以下( )属于设备工程质量控制散布图用于范围。

A．显示波动的形态

B．直观地传达有关过程情况的信息

C．决定在何处集中力量进行改进

D．用来发现和确认两组相关数据之间的关系并确认两组相关数据之间预期的关系

答案

参考答案：D

问答题

Suzy bought groceries including some tinned food from Evergreen Supermarket for R800 on credit. On opening a tin of sardines a few days later she found them unfi t for human consumption and threw them away. When Evergreen Supermarket sent her an invoice of R800, she deducted R30, being the cost of the tin of sardines and sent in a cheque for R770 ‘in full settlement of their invoice’. She explained in the covering letter why she had deducted R30.Evergreen Supermarket banked her cheque and claimed the balance of R30 from Suzy, saying that they did not believe her story.Required:Advise Suzy. (10 marks)
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多项选择题

回访流程中用到的辅助工具包括（）

A.回访话术

B.客户关怀卡

C.跟踪回访记录表

D.投诉处理表
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